Terms and Conditions

Returns Policy

We want you to be completely satisfied with your purchase and if for some reason you are not happy with your Hale Mercantile Co. order, please contact us at [email protected].

Please read all item details carefully before purchasing as we do not offer refunds on purchases for change of mind.  

COVID-19 UPDATE - some of our partner couriers are experiencing increased shipping delays due to the increased demand and restricted services around the globe. We do our best to monitor tracking of these parcels but cannot be held accountable for any delays incurred due to the current global pandemic. We do not offer refunds for shipping delays encountered as a result of COVID-19.

Dispatched Orders - To arrange an exchange or credit of your purchase you must notify us within 5 days of receipt of goods and return goods to us within 7 days of your notification. Items must be unwashed, unused and in original packaging with tags intact and invoice included to be eligible for exchange or credit. Credit notes are valid for a period of 30 days only. You can download the Returns and Exchange Form here. Refunds, exchange or credits are not offered on sale items.  

Please take the time to read the care instructions on items prior to washing as we will not accept items for replacement if they have been damaged in the wash or treated incorrectly.

Except where the goods are faulty, you will be required to arrange and pay for the postage charges on the return and resend of products. We are happy to assist with the return of goods, so please do not hesitate to contact us with any concerns.

Stored orders – Where an order has been confirmed with payment in full and the client requests that the order is stored by Hale Mercantile Co for future delivery  the order will be deemed as a dispatched order with regard to returns and exchange from the payment date. Hale Mercantile Co will not refund or exchange stored orders for change of mind.

Furniture orders - please choose carefully as we do not refund, return, or exchange for change of mind.

In the event that a refund must be issued for a none dispatched purchase, the value of the purchase minus the cost of the merchant or PayPal fees will be refunded.  

Information about product sizes can be provided on request. Please email us at [email protected]m should you require more details on a specific product.

The website offers an accurate as possible representation of the product and its colour. Slight variations in colour may occur as our products are made from natural materials. Colour representation may also vary slightly due to computer image quality and screen settings. Please refer to our ‘colour guide’ on each product page for further description.

Privacy Policy

Halemercantileco.com values your privacy on the Internet and it is of the highest importance to us. You can rest assured we do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

We may from time to time send informative emails about new product releases, exclusive offers or other information relating to our collection using the email address you have provided us. You may opt out of this communication at any time.

The following privacy statement (this "Statement") discloses the privacy practices for Halemercantileco.com (the "Website") - outlining the information we gather and how we use it. This Statement only addresses our activities from our servers. Other sites (including those to which the Website links and third party sites or services with which www.halemercantileco.com is connected) may have their own privacy policies and practices, which we do not control.

Terms of Use

Our Website and the content on our Website is subject to copyright, trademarks and other intellectual property rights and remains the property of Hale Mercantile Co.  

You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on our Website, including audio and video excerpts, except as permitted by statute or with our prior written consent.

Privacy Statement

The personal information collected by halemercantileco.com from you is used to provide you with our services. Hale Mercantile Co. only collects the information needed to conduct business with our customers and treats all personal information received as private and confidential. We do not use or share any personal data for any other purposes other than for which it has been disclosed.

Halemercantileco.com has a secure transaction environment for commerce on the internet. Our online transaction system uses Secure Sockets Layer technology (SSL) to ensure the safety of online transactions.

Whilst we take firm measures to ensure that your personal information is protected from unauthorized access halemercantileco.com contains links to partners, advertisers and third party Internet sites and services that may collect data in connection with promotions, ecommerce, and other activities. These links each have separate privacy and data collection practices; independent of halemercantileco.com and halemercantileco.com has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites.

Halemercantileco.com actively seeks to adhere to Australia's privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour our clients privacy.

For further information about the National Privacy Principles, see the Federal Privacy Commissioner's website: http://www.privacy.gov.au

For any further queries regarding the halemercantileco.com privacy policy please contact us at [email protected]

Security Policy

Halemercantileco.com, wants to ensure you can purchase with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us.

Halemercantileco.com has a secure transaction environment for commerce on the internet. Our online transaction system uses Secure Sockets Layer technology (SSL) to ensure your policy renewal experience is safe, sound and secure at all times.

With the combination of Halemercantileco.com's RapidSSL 256-bit encryption on our website and a secure browser at your end, you can be assured that your transaction details are encrypted. SSL locks all information passed from you to Halemercantileco.com in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions. SSL is the system that is used by all reputable transactional sites. The industry standard for encryption technology, SSL is compatible Internet Explorer, Safari and other browsers.

If you are concerned about using your credit card online, you can contact us for more information or assistance on [email protected]

Shipping Policy

Please refer to our Shipping page for all shipping terms and conditions.

Product Variation Policy

HMCo linen is prewashed and softened to achieve a natural aged patina. Colour within any one article can be muted in places as a result. This is not a fault in our linen. It is done with intention to achieve our relaxed, aged style.

Pending on availability, the European flax used to spin our yarns can vary from the grower. This can at times affect the dye lot within our yarns. Dye lot variation is common in processing natural fibres. Whilst we do our utmost to avoid this there can at times be slight variances to any colour within the HMCo range.

Our blanket collection is woven from a blend of cotton and linen. As a result, these products go through a different dying process to our 100% linen products. Slight variations in colour will be apparent between our pure linen and blended products.

All Hale Mercantile Co products are quoted to a size (dimension) tolerance of +/- 5% 

Pricing Policy

All HMCo prices on our website are subject to change and we reserve the right to change the prices or modify or change the products available on our website at any time and we will have no liability to the customer in relation to such matters. Availability, prices and delivery rates are also subject to change. There may be errors in pricing, product descriptions or images of items and we must reserve the right the restrict orders of those items.

Pre-order Policy

All pre-orders are charged at the initial time of placing the order. HMCo aim to provide delivery of pre-orders within 30 days and an estimate of when pre-orders will be provided but we are unable to give an exact delivery date. Pre-order items will be shipped together with in stock items in your order. Pre-ordered items are generally shipped within 2 business days of their availability, however please keep in mind there may some unforeseen delays that could lengthen the delivery period.

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